Terms and Conditions for Man With Van Cannhall
These Terms and Conditions set out the basis on which Man With Van Cannhall provides removals, transport, lifting, loading, and related services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear understanding of the service scope, customer responsibilities, payment arrangements, cancellation rules, and legal limits that apply to every man and van service, whether the job is small-scale transport, a single-item move, or a larger domestic or commercial collection.
These terms apply to all quotations, bookings, and service agreements unless we confirm otherwise in writing. If there is any inconsistency between a written quotation and these Terms and Conditions, the written quotation will take priority only to the extent of that inconsistency. Any attempt to add, vary, or exclude these terms must be agreed in writing by an authorised representative of Man With Van Cannhall. For the avoidance of doubt, acceptance of a quote, payment of a deposit, or confirmation of a booking all amount to acceptance of these terms.
The customer must ensure that all information provided at the time of booking is accurate and complete. This includes the collection address, delivery address, access conditions, parking restrictions, item descriptions, approximate weights, and any special handling requirements. Incorrect or incomplete information may affect timing, pricing, vehicle suitability, and the ability to complete the work safely. In such cases, Man With Van Cannhall may adjust the service, revise the quote, or decline to proceed if the revised conditions are unsuitable.
We reserve the right to refuse any booking that appears unsafe, unlawful, impractical, or outside our operational capacity. This includes, without limitation, loads requiring specialist lifting equipment, items that breach transport safety rules, or services that would put staff, property, or other road users at risk. A booking is not guaranteed until confirmed by us, and any stated time window is an estimate unless explicitly agreed as a fixed appointment.
Booking process begins when the customer provides the necessary job details and requests a quotation or estimate. We may base the quote on photographs, written descriptions, measurements, inventory lists, or an inspection where appropriate. The customer must disclose all relevant details, including whether assistance with packing, dismantling, reassembly, stairs, long carries, or waiting time may be required. If the actual work differs from the information supplied, the service may be re-quoted or additional charges may apply.
Once the quote is accepted, we will confirm the booking subject to availability. A booking reference may be issued, and any agreed deposit or upfront payment may be requested. The service date and estimated arrival time are scheduled on the basis of the information supplied and the route, vehicle, and staff resources allocated. The customer should remain reachable on the day of the move or collection in case clarification is needed regarding access, parking, or timing. Failure to do so may lead to delays or additional costs.
The customer is responsible for ensuring that all items are ready for transport at the agreed time. Unless otherwise stated, packing, dismantling, and securing items are the customer’s responsibility. Where we agree to assist with loading or unloading, the customer must ensure that items are reasonably packed and suitable for safe handling. Fragile, loose, hazardous, or poorly packaged goods may be refused or transported only at the customer’s risk.
Any variation requested after booking may be accepted at our discretion and may affect the final price. This includes changes to the volume of goods, additional stops, extended waiting, stair carries, congestion charges, parking fees, or extra labour. We may also update the estimate if vehicle access is restricted, if the number of items is greater than stated, or if the property is significantly farther from the vehicle than initially described. The customer agrees that the final charge may be revised to reflect actual service requirements.
Payments must be made in the manner and by the time agreed at booking or on the invoice. Unless otherwise stated, payment is due on completion of the work or as specified in advance. We may accept bank transfer, card payment, or another agreed method, but we are under no obligation to accept cash or any alternative method unless confirmed. Any deposit paid is usually non-refundable except where we cancel the booking or where consumer law requires otherwise.
Prices quoted are based on the information available at the time and may be subject to additional charges for waiting, congestion, parking penalties, tolls, ULEZ or other permitted access charges, out-of-hours work, or unforeseen delays caused by the customer or third parties. If payment is overdue, we may charge interest on late sums at the rate permitted under applicable UK law, and we may recover reasonable costs incurred in obtaining payment. Title to any goods or property in our possession does not pass to the customer as security for unpaid sums only to the extent permitted by law and subject to any lawful lien rights.
Cancellations and rescheduling must be notified as soon as possible. Where a customer cancels with sufficient notice, we may offer a refund of any amount paid after deducting reasonable costs already incurred. If cancellation occurs shortly before the scheduled service, especially where vehicles, staff, or time have already been allocated, a cancellation fee may apply. If the customer is not available at the agreed time, refuses collection, or prevents us from completing the job through lack of access or incomplete information, this may be treated as a late cancellation or failed attendance.
We may cancel or postpone a booking if circumstances beyond our control make performance impractical or unsafe. This includes vehicle breakdown, adverse weather, road closures, accidents, staff illness, acts of third parties, or any event amounting to force majeure. In such cases, we will aim to offer a new appointment or return any payment not lawfully retained for work already performed. We are not responsible for indirect losses caused by such interruptions, provided we have taken reasonable steps to mitigate disruption.
Our liability is limited to the extent permitted by law. We will take reasonable care in carrying out the service, but the customer acknowledges that loading, transport, and unloading involve normal risks. We are not liable for loss or damage caused by inaccurate information, defective packaging, inherent weakness in goods, pre-existing damage, or events outside our control. The customer should notify us of any item that is unusually valuable, fragile, heavy, or difficult to handle before the booking is confirmed.
Where we are found legally responsible for direct loss or damage to property caused by our negligence, our liability will normally be limited to the repair cost, replacement cost, or a fair market value assessment, whichever is lower and subject to the evidence provided. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Claims must be reported promptly and, where possible, before third-party repair or disposal takes place.
The customer must ensure that items being transported are lawful to carry and lawful to possess. We do not accept responsibility for hidden contents, undeclared prohibited items, or goods handed over without proper disclosure. The customer remains responsible for checking that all boxes, bags, and containers contain only permitted contents. We may inspect items if we reasonably suspect that the load contains unsafe, illegal, or restricted materials, and we may refuse transport if our concerns are not resolved.
Waste regulations are particularly important for any man with van service involving clearance, disposal, or removal of unwanted items. The customer must distinguish clearly between goods intended for transport and waste intended for disposal. We only handle waste where agreed in advance and where the load complies with applicable environmental and duty-of-care requirements. The customer must not present hazardous waste, clinical waste, asbestos, oils, solvents, gas cylinders, explosives, or any material that requires specialist licensing unless we have expressly agreed and are legally permitted to do so.
Where we collect waste for disposal, the customer must provide accurate information about the nature of the waste. We may request photographs or descriptions before agreeing to take the material. The customer remains responsible for any misdescription of waste and for any costs, fines, or enforcement action resulting from incorrect declarations. If waste is discovered to contain prohibited or incorrectly classified items, we may refuse the load, return it at the customer’s expense, or pass on any additional disposal or compliance charges that arise.
Man With Van Cannhall will comply with applicable UK waste handling and transport obligations, including the duty to prevent unlawful disposal and to transfer waste only to authorised facilities or lawful recipients where required. The customer agrees to cooperate with any documentation reasonably required for waste transfer records, proof of origin, or waste classification. If the service is limited to general transport and not disposal, the customer must not treat the job as a clearance service unless this has been clearly confirmed in writing.
Customers are responsible for obtaining any permissions or permits necessary for access, parking, loading bays, or entry to restricted premises. If a building, estate, or managed property requires advance notice, booking approval, or proof of insurance, the customer must make these arrangements before the service date. Delays caused by missing permits, blocked access, lift restrictions, or poor parking availability may result in waiting charges or incomplete service. Our staff may decline to proceed where safe access cannot be established.
Where we assist with lifting or carrying, the customer must ensure that pathways, stairwells, and access points are clear and suitable. We do not accept responsibility for damage caused by structural defects, low ceilings, unstable flooring, or obstructions not reasonably visible or disclosed in advance. The customer should protect floors, walls, and vulnerable surfaces where appropriate. Any request for internal moves, assembly, disassembly, or specialist handling must be agreed before the job begins and may be subject to extra fees.
Insurance is maintained as required for the nature of our operations, but insurance does not automatically cover every scenario. The customer should check whether their own home, contents, business, or landlord insurance is relevant to the items being moved. Any insurance claim must be supported by evidence, photographs where possible, and timely notification. Our decision to assist with a claim does not mean we accept liability unless liability is established under these terms and applicable law.
These terms are governed by the laws of England and Wales, and any dispute arising from or connected with the services, quotations, bookings, or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any provision is found unenforceable, the remainder of the terms will continue in full force, and the unenforceable provision will be interpreted so as to best reflect the original intent within the limits of the law.
We may update these Terms and Conditions from time to time to reflect changes in law, operating procedures, or commercial practice. The version in force at the time of booking will apply to that booking unless a later version is expressly agreed in writing. Customers should read the terms carefully before confirming any job, as making a booking means they accept the responsibilities, limits, and payment obligations described here.
Final provisions confirm that no employee, driver, or contractor has authority to vary these terms unless authorised in writing. Any waiver of rights on one occasion does not mean we waive those rights in future. These terms are intended to be fair and transparent and to support a reliable, lawful, and professional man with van Cannhall service for household and business customers alike.