Man with Van Cann Hall Privacy Policy
This Privacy Policy explains how Man with Van Cann Hall collects, uses, stores, shares, and protects your personal data when you use our services in the Cann Hall area. It applies to all customers and prospective customers of Man with Van Cann Hall, including individuals and businesses who make enquiries or bookings for our services.
We are committed to complying with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and all relevant data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
For the purposes of data protection laws, Man with Van Cann Hall is the data controller of the personal data that we collect and process in connection with the provision of our services in the Cann Hall area.
Personal Data We Collect
We only collect personal data that is relevant and necessary for us to provide our services, manage our business, and meet our legal obligations. The types of personal data we may collect include:
Identification and contact details such as full name, postal address, service address, billing address, and basic contact details such as your preferred communication channels.
Booking and service information such as details of the move or transport requirement, dates and times of service, pick up and drop off locations, access details for properties, inventory or item descriptions, special handling instructions, and related notes.
Payment related information such as details necessary to process payment and record that a payment has been made. We do not store full payment card details when third party payment processors are used.
Communications and correspondence such as records of enquiries, quotes, complaints, feedback, and any other communications you send to us by any channel you choose.
Technical and usage information such as basic information about how you interact with our website or online content, if applicable, which may include device information and general usage data. We do not deliberately use this information to identify you unless required for security, legal, or fraud prevention reasons.
How We Collect Your Data
We collect personal data in several ways, including:
Directly from you when you contact us to request a quote, make an enquiry, or book a service, whether by phone, messaging services, or in person.
During the provision of services when we attend your property or meet you at an agreed location, and when we record details necessary to provide and complete the service.
From third parties where necessary, such as referral partners, property managers, or business clients who pass us your details so that we can provide services to you, always in accordance with data protection laws.
Automatically through limited technical data when you access any website or online tools that we operate, subject to applicable cookie and tracking rules.
Lawful Bases for Processing
We only process your personal data when we have a valid lawful basis under data protection law. The main lawful bases we rely on are:
Contract. We process your personal data to take steps at your request prior to entering into a contract and to perform a contract with you. This includes providing quotes, managing bookings, delivering services, and administering payments.
Legitimate interests. We process certain personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include managing and improving our services, handling customer enquiries, protecting our business from fraud or misuse, and keeping basic records.
Legal obligation. We may process personal data where necessary to comply with legal obligations, for example record keeping for tax or accounting purposes, or responding to lawful requests from public authorities.
Consent. In limited cases, we may process your data based on your consent, for example for optional marketing communications. Where we rely on consent, you can withdraw it at any time.
Purposes of Processing
We use your personal data for the following purposes:
To provide our services, including assessing your requirements, giving quotations, planning the move or transport, and delivering the agreed services in the Cann Hall area.
To manage our relationship with you, such as confirming bookings, updating you on service status, responding to your enquiries, and handling any complaints or disputes.
To process payments, issue invoices, and maintain accurate financial and accounting records.
To improve and develop our services, for example by using feedback and past service information to refine how we operate.
To protect our business, vehicles, customers, and staff, including by preventing and detecting fraud or misuse of our services.
To comply with legal and regulatory requirements, including tax, accounting, and insurance obligations.
Data Sharing and Processors
We do not sell your personal data. However, we may share your data with trusted third parties where necessary for the purposes described in this Privacy Policy. These third parties act as independent controllers or as data processors on our behalf.
Typical categories of data recipients and processors include:
Service partners and subcontractors who assist in the provision of our services, such as additional drivers or removal partners, strictly limited to what they need to perform their duties.
Payment service providers who process payments and help us detect and prevent fraud. These providers handle your payment information in line with their own legal obligations.
Professional advisers such as accountants, insurers, or legal professionals, where this is necessary to manage our business, handle claims, or obtain professional advice.
IT and system providers who host or support our business systems, communication tools, and data storage, subject to data processing agreements that protect your data.
Public authorities, law enforcement, or regulators where we are legally required or allowed to do so, or in order to protect our rights or the rights and safety of others.
Where processors handle personal data on our behalf, we ensure there is an appropriate written agreement in place requiring them to act only on our instructions, keep your data secure, and comply with applicable data protection laws.
International Transfers
Where we use service providers or systems located outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses or relying on other lawful transfer mechanisms, in line with data protection law.
Data Retention
We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
In general, we will retain:
Basic customer details and booking records for a period that allows us to respond to queries, manage repeat bookings, and comply with tax and accounting obligations.
Financial and invoicing records for the period required by law for accounting and tax purposes.
Communications and complaint records for a period necessary to handle any disputes or follow up issues.
When personal data is no longer required, we will delete or anonymise it securely.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Cann Hall customers and prospective customers in the Cann Hall area, subject to legal limitations and exemptions.
Right of access. You can request a copy of the personal data we hold about you, along with information about how we process it.
Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement for us to retain it.
Right to restrict processing. You can ask us to restrict how we use your data in certain situations, for example while we are investigating a concern you have raised about accuracy.
Right to data portability. Where our processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine readable format, or that we transfer it to another organisation where technically feasible.
Right to object. You can object to processing based on our legitimate interests where you believe your rights and interests outweigh our own, and you can object at any time to direct marketing.
Right to withdraw consent. Where we rely on your consent to process your data, you can withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need it for legitimate business purposes and requiring them to handle it confidentially and securely.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. The updated version will apply from the date it is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle your personal data.
