Man with Van Cann Hall Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Cann Hall provides man and van, removals, collection, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Client means the person, company or organisation requesting or paying for the services.
1.2 Service means any man and van, removal, collection, delivery, loading, unloading, packing, storage assistance or related services provided by Man with Van Cann Hall.
1.3 Vehicle means any van or other vehicle used to provide the Service.
1.4 Goods means all items, property, belongings, furniture, equipment, boxes and any other objects handled, transported or otherwise dealt with by us in the course of providing the Service.
1.5 Contract means the agreement between the Client and Man with Van Cann Hall incorporating these Terms and Conditions and any written confirmation of the booking.
2. Scope of Services
2.1 Man with Van Cann Hall provides local and regional man and van and removal services, including domestic and small commercial moves, student moves, furniture transport, and collection and delivery of single or multiple items.
2.2 The exact scope of the Service will be set out in the booking confirmation, including the date, time, pick-up address, drop-off address, number of vehicles and personnel, and any agreed additional services such as packing assistance.
2.3 Any services requested on the day of the move that were not previously agreed will be subject to availability and may incur additional charges.
3. Booking Process
3.1 Bookings must be made in advance and are subject to availability. A booking is only considered provisional until it has been confirmed by us.
3.2 You must provide accurate and complete information at the time of booking, including:
a. Full collection and delivery addresses and any access restrictions.
b. The nature, quantity and approximate weight of the Goods.
c. Details of any large, heavy, fragile, or high-value items.
d. Any parking, loading, or time restrictions at either property.
3.3 We reserve the right to amend the quoted price or cancel the booking if information provided at the time of booking is found to be inaccurate or incomplete.
3.4 Bookings may be confirmed verbally or in writing. By confirming your booking, you accept these Terms and Conditions.
4. Quotations and Pricing
4.1 Quotations are based on the information supplied by the Client and are normally provided either as an hourly rate or as a fixed price for the specified job.
4.2 Quotations are exclusive of congestion charges, tolls, parking fees, ferry fees, or similar third-party charges unless otherwise agreed. Such charges, when applicable, will be added to the final invoice.
4.3 We reserve the right to adjust the price if:
a. The work is significantly different from that described at the time of booking.
b. There are unexpected access issues such as long carry distances, additional flights of stairs, or unsuitable access for the Vehicle.
c. The move exceeds the anticipated time due to circumstances beyond our control.
4.4 Unless expressly stated, quotations do not include packing materials, disassembly or reassembly of furniture, or removal of doors, windows, or fixtures.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, particularly for larger moves or peak periods.
5.2 Unless otherwise agreed, the balance of payment is due on completion of the Service on the day of the move.
5.3 Payment must be made in an accepted form as notified at the time of booking. We reserve the right to refuse to commence or continue the Service if payment arrangements are not in place.
5.4 If payment is not made when due, we may charge reasonable interest on overdue amounts and may withhold or retain Goods until full payment is received.
6. Cancellations and Amendments
6.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible.
6.2 We reserve the right to charge a cancellation fee as follows:
a. If cancellation occurs more than 72 hours before the scheduled start time: no cancellation fee, but any non-refundable third-party costs may be charged.
b. If cancellation occurs between 24 and 72 hours before the scheduled start time: up to 50 percent of the quoted price may be charged.
c. If cancellation occurs less than 24 hours before the scheduled start time or on arrival: up to 100 percent of the quoted price may be charged.
6.3 Requests to change the date, time, or scope of the Service are subject to availability and may result in a revised quotation.
6.4 In the unlikely event that we need to cancel or postpone the Service due to circumstances beyond our reasonable control, such as extreme weather, vehicle breakdown, accidents, illness, or legal restrictions, we will notify you as soon as possible and offer an alternative date or a refund of any deposit paid. We shall not be liable for any consequential loss arising from such cancellation or postponement.
7. Client Responsibilities
7.1 You are responsible for:
a. Ensuring adequate access for the Vehicle at both collection and delivery addresses.
b. Arranging suitable parking and obtaining any necessary permits in advance.
c. Ensuring that Goods are properly packed and ready for transport unless packing services have been explicitly agreed.
d. Removing and disconnecting any fixtures, fittings, electrical or gas appliances prior to our arrival, unless agreed otherwise.
e. Ensuring that no prohibited, hazardous, or illegal items are included in the Goods.
7.2 You or your representative must be present at both the collection and delivery addresses to supervise the move, confirm which items are to be transported, and sign any relevant documentation.
7.3 You are responsible for checking that nothing has been left behind once loading and unloading are completed.
8. Restrictions and Excluded Items
8.1 We do not transport the following without prior written agreement:
a. Hazardous or dangerous goods including flammable, explosive, corrosive, or toxic materials.
b. Live animals or plants.
c. Cash, securities, or items of exceptionally high value such as jewellery, antiques, fine art, or precious metals.
d. Perishable goods requiring refrigeration or special handling.
8.2 If such items are included without our knowledge, they will be carried at your sole risk and may be removed or disposed of without compensation if they pose a risk to property or safety.
9. Loading, Transport and Delivery
9.1 We will take reasonable care in handling, loading, transporting, and unloading your Goods.
9.2 We reserve the right to refuse to move any item that we reasonably believe may cause damage to the property, the Vehicle, our staff, or other Goods, or which may not safely fit through doorways, stairwells, or other access points.
9.3 Where Goods need to be hoisted through windows, over balconies, or moved via non-standard routes, this must be agreed in advance and may incur additional charges.
9.4 Delivery will be to the address and location specified at the time of booking. If you request additional drop-off locations on the day, we may agree at our discretion and adjust the price accordingly.
10. Liability and Limitations
10.1 We will take reasonable care to avoid loss or damage to your Goods and property. However, our liability is subject to the limitations set out in this clause.
10.2 We shall not be liable for:
a. Normal wear and tear, or minor marks and scratches arising from handling and transport.
b. Loss or damage resulting from inadequate or improper packing by you or third parties, unless we have provided packing services.
c. Damage to furniture or items that were already defective, unstable, or in poor condition.
d. Damage to goods packed in self-assembly furniture that has not been properly dismantled.
e. Loss or damage where you or your representative handle, assist with, or direct the moving of Goods against our advice.
10.3 Our liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable and proportionate amount based on the value of the affected items, subject to any specific limitations agreed in writing.
10.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of opportunity, or emotional distress, arising from the performance or non-performance of the Service.
10.5 We shall not be liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to adverse weather, traffic conditions, road closures, accidents, vehicle breakdown, strikes, public emergencies, or acts of authorities.
11. Claims and Complaints
11.1 You must inspect your Goods and property as soon as reasonably possible after completion of the Service.
11.2 Any visible loss or damage must be reported to us on the day of the move or as soon as reasonably practicable thereafter, providing full details of the issue.
11.3 We may request photographs, receipts, or other evidence to assess any claim. Failure to provide reasonable cooperation may affect the handling of your claim.
11.4 Submitting a complaint or claim does not suspend your obligation to pay for the Service in full when due.
12. Waste Regulations and Disposal
12.1 Man with Van Cann Hall operates in accordance with applicable waste and environmental regulations.
12.2 We are not a general rubbish removal or waste disposal company. Any removal of waste, unwanted items, or materials for disposal must be agreed in advance and may incur additional charges.
12.3 We will not collect or dispose of hazardous, controlled, or prohibited waste. You are responsible for ensuring that any such items are handled and disposed of by authorised specialists.
12.4 Where we agree to remove items for disposal, you confirm that you have the legal right to dispose of those items and you authorise us to transport them to an appropriate facility or site for reuse, recycling, or disposal.
12.5 We reserve the right to refuse to remove or transport any items that we reasonably believe may breach waste regulations or pose a safety or environmental risk.
13. Parking, Fines and Access
13.1 You are responsible for arranging suitable parking at both collection and delivery addresses and for obtaining any necessary permits or permissions.
13.2 If suitable parking is not available and we incur parking charges or fines while acting in accordance with your instructions, you may be required to reimburse these costs.
13.3 We are not liable for delays caused by difficulties in parking or gaining access to the property. Additional time spent due to access issues may be charged at our standard rates.
14. Insurance
14.1 We maintain appropriate insurance in relation to our vehicles and business operations as required by law.
14.2 It is your responsibility to arrange additional insurance for your Goods if you consider it necessary. We recommend that high-value items are separately insured under your own policy.
15. Privacy and Data
15.1 We collect and use personal information only to administer bookings, provide the Service, process payments, and meet our legal obligations.
15.2 Personal data will be stored securely and will not be sold or disclosed to third parties except where necessary to deliver the Service, process payments, or comply with legal requirements.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between you and Man with Van Cann Hall shall be governed by and construed in accordance with the laws of England and Wales.
16.2 Any disputes arising out of or in connection with these Terms and Conditions or the Service provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. General Provisions
17.1 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.
17.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remainder shall continue in full force and effect.
17.3 Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
17.4 These Terms and Conditions, together with any written booking confirmation, constitute the entire agreement between you and Man with Van Cann Hall in relation to the Service and supersede any prior understandings or representations.
